FAQs
General
What is PhillipsX?
PhillipsX is a dynamic selling exhibition platform operated by the global Private Sales team at Phillips, the destination for international collectors to buy and sell the world’s most important Modern and Contemporary art, design, and luxury items. Through PhillipsX, our influence extends beyond the realm of auction and into the broader global cultural landscape by offering a boundary-less discovery, selling, and buying experience based on the traditional retail gallery model. PhillipsX highlights notable artists and creators of the 20th and 21st centuries, creating new and important dialogues around established and emerging artists, movements, genres, and mediums. With PhillipsX, our team continues to modernize collecting experiences with imagination, expertise, and relevancy.
Who is Phillips? What is Phillips’ affiliation with PhillipsX?
Phillips is the only global auction house focused on Modern and Contemporary art, design, and luxury items. PhillipsX is a selling exhibition platform operated by the global Private Sales team at Phillips. The PhillipsX platform offers a boundary-less discovery, selling, and buying experience based on the traditional retail gallery model.
Buying
Do published prices include taxes and shipping charges?
No. The prices displayed exclude applicable taxes (such as VAT, sales, and/or use taxes), import duties, and delivery charges.
What payment methods does PhillipsX accept?
PhillipsX accepts payment by all major credit and debit cards. For questions about alternative payment methods, please contact phillipsx@phillips.com.
Will my PhillipsX purchase show up under my Phillips.com account?
At this time, PhillipsX purchases will not be reflected in your Phillips.com account.
What is KYC and why is it required?
“Know Your Client” (KYC) checks are a legal requirement for art businesses trading in or acting as intermediaries in the sale and purchase of works of art.
PhillipsX buyers must provide client identification information and documentation within 48 hours of making payment to satisfy the required KYC checks. We cannot complete your purchase and ship items you have paid for until you have satisfied these compliance checks.
Following payment, you will receive an email with instructions and a link to complete the KYC process. Please note that the credit card and billing information used at checkout must match the KYC information provided. We use a third-party provider (Shufti Pro) to carry out required KYC compliance checks. By proceeding with your purchase, you agree to provide your identification information and documentation to Shufti Pro and accept Shufti Pro’s Terms and Conditions and Privacy Policy for this purpose.
Failure to complete the KYC process within 48 hours of paying will result in cancellation of your order and we will retain 10% of the purchase price paid to cover administrative and restocking costs.
Further KYC details are available here.
What happens if I don’t complete KYC within the 48-hour window?
In the event KYC is not completed within the 48-hour window, your transaction will be canceled and PhillipsX will retain a 10% restocking fee.
I completed KYC verification for a previous exhibition. Do I need to complete it again?
Yes. Buyers are required to complete KYC verification on a per purchase basis.
Can I provide separate billing and shipping addresses?
Yes. Billing and shipping addresses do not have to match. You can provide any delivery address, including a business address.
Shipping
Does PhillipsX ship internationally?
Orders shipped outside of the United States may be subject to applicable customes, duties, and import tax that are payable by the buyer upon delivery and may vary depending on the final delivery location. For questions relating to international shipping, email phillipsx@phillips.com.
Where are works dispatched from?
Currently, all works ship from New York, New York.
When will my order be delivered?
A member of the PhillipsX team will contact you directly to coordinate shipping. Shipping updates and tracking details will be provided via email.
Can I collect my order or arrange my own shipping?
No. Phillips will arrange the shipment of all purchases. A member of the PhillipsX team will contact you to coordinate final delivery.
Is my purchase insured against loss, damage, or theft during delivery? If so, is it insured for the price I paid?
Transit insurance will be added to your delivery quote automatically. Please read the separate terms and conditions of the relevant carrier for details, including the level of transit insurance coverage provided. If you ask for the transit insurance to be removed from your delivery quotation, the purchased property will be entirely at your risk for any physical loss or damage which occurs from the time the property is released to the appointed third-party carrier.
Can I change the delivery address after I have checked out?
No. Delivery addresses cannot be changed after you have completed the check-out process. This is for legal, tax, and compliance reasons.
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About PhillipsX
Explore NowPhillipsX is a dynamic selling exhibition platform operated by the global Private Sales team at Phillips, the destination for international collectors to buy and sell the world’s most important Modern and Contemporary art, design, and luxury items.
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Contact Us
Inquire NowQuestions? Click the button below to request an exhibition catalogue or to learn more about a specific work on offer.
